Improving Work Performance and Optimizing Workflows with the TWI Model
Post by: Yến Hoa Ngô Kiều - Post date: Wednesday, Aug 28, 2024 | 9:22 - View count: 49
Within the framework of the Program to support the establishment of Quality Productivity Clubs in universities and colleges, on the afternoon of August 28, 2024, the Commission for the Standards, Metrology and Quality (STAMEQ) organized a training session with the theme 3: “TWI – Training Within Industry: A Model for Enhancing the Capacity of Frontline Supervisors”.
From STAMEQ, the program was attended by Mr. Pham Le Cuong – Deputy Chief of Office of STAMEQ, along with youth union members from various units of STAMEQ participating both in person and online.
From universities and colleges, nearly 100 students and lecturers participated online from: Phan Thiet University, Nha Trang University, Tra Vinh University, National Economics University – Hanoi National University, Academy of Journalism and Communication, Binh Duong University, Forestry University, Thai Nguyen University of Economics and Technology, Thu Dau Mot University, Viet – Korea College of Technology Bac Giang, Hanoi University of Industry and Textile, Viet Xo Vocational College No. 1 Vinh Phuc, Bac Giang Mountainous Area College, Quang Ninh College of Industry and Construction, and Soc Trang Vocational College.
Presenting at the training session, MSc. Le Ngoc Hieu – Deputy Secretary of the STAMEQ Youth Union, and the program’s speaker, stated that TWI – Training Within Industry: A Model for Enhancing the Capacity of Frontline Supervisors, is known as a training program for supervisors, team leaders, or those with management functions, focusing on essential skills in managing subordinates.
Regarding its origins, the TWI model first appeared in the United States in 1940 when the country was entering World War II. At that time, the United States faced a severe shortage of human resources to serve the production of weapons and combat equipment such as warships, aircraft, anti-aircraft guns, etc. Also at that time, the United States had 8 million unemployed people, most of whom had never seen the inside of a factory, the majority being ethnic minorities and women with very low education or illiteracy.
The TWI model was applied and created very positive changes in the human resources at that time. TWI helped US businesses provide equipment, weapons, and necessities to meet the needs of the US military and its allies. This was a key factor leading to the victory of the war.
After the war ended, TWI was transferred to Japan to support the country’s reconstruction efforts. To date, TWI has been applied and tested in many parts of the world such as the United States, Japan, England, Germany, the Netherlands, Australia, China, Taiwan (China), South Korea, Malaysia, and Indonesia. In Vietnam, TWI has been successfully applied in the Program to improve productivity and product quality chaired by the Ministry of Science and Technology.
The training session attracted a large number of lecturers and students participating online.
The goal of TWI is to improve work performance, optimize workflows, enhance management quality, resolve and prevent conflicts, and ensure occupational safety.
TWI plays a role in ensuring product and service quality, helping to improve working methods as well as enhance productivity, quality, and encourage creative learning.
According to Mr. Hieu, the TWI program includes Job Instruction (JI), Job Methods (JM), and Job Relations (JR) skills.
Illustrating the Job Instruction (JI) skill, Mr. Hieu gave the example of handwashing instructions, in which the first important step is to wet your hands, the key point being that there is no soap and the reason is that the soap will be washed away.
The second important step is to take soap, the key point being just enough, the reason being to save and avoid waste.
The third important step is to rub your hands, the key point being palm to palm, palm to back of hand, the key point being to clean the palms, clean the back of the hands.
The fourth important step is to rub your fingers, interlacing your fingers; back of fingers to palms, fingertips to palms and thumbs; the reason being to clean the sides, clean the back of the fingers; clean the fingertips and nails; clean the thumbs.
The final important step is to rinse and dry, the key point being to use a towel to turn off the faucet, the reason being to prevent re-contamination.
It can be seen that the TWI model goes from detailed instructions for each small step and allocates them in a reasonable way, which will increase productivity and reduce waste for the organization or business.
The program received great interest from students at the school sites. Many questions were raised and received appropriate answers from the experts and speakers of STAMEQ, creating an exciting and lively atmosphere.